How to Use User Surveys

How to Use User Surveys

Table of Content

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Chisel’s surveys were made with the intention of letting you seamlessly get feedback on your product from your target audience in order to let you more quickly get back to designing amazing products.

Survey Landing Page

Once you click on surveys in the left navigation bar you will be brought to the survey landing page.  The survey landing page consists of two different elements.  At the top there are three statistics about your recent surveys and below you can see recent surveys that you have made.  You can also switch to a view that shows you all the surveys you have ever created by clicking on the “All Surveys” button at the top.

Creating a survey

To create a survey click on the “New Survey” button at the top of the screen or below your recent surveys.

Once you do you will be brought to a screen asking you how you would like to create a survey.  There will be three different options:  Start from a blank page, Use Template, and Use Existing Survey.

If you click Start from a blank page a popup will appear letting you enter a name for the survey as well as a description.

If you select use template you will be shown various templates you can choose from.

If you select Use Existing Survey you will be shown your existing surveys and will be given the opportunity to select one and a duplicate survey will be created with all those questions.

Once you choose the way you want to create a survey you will be brought to that survey’s dashboard and will be able to see more information about it including its status (if the survey is open or closed for collectors), the number of collectors the survey has, the number of responses the survey has, the number of questions in the survey, and the date the survey was created.

You can also change what part of the survey life cycle you would like to be on ranging from the survey overview you were previously on, the “Edit Questions”, “Preview”, “Get Responses”, and “Analyze Data” screen.

Edit Questions

In order to edit questions you first need to navigate to the “Edit Questions” part of the survey lifecycle.  Once you do you can add a question by clicking on the add questions button at the bottom of the screen.

Once you do you will be presented with the edit question screen and can chose the question type and other parameters about the question.

You can also bring up this screen on existing questions by clicking on the pencil mark next to existing questions and you can delete questions by clicking on the trashcan next to a question.

You can rearrange questions by dragging them above and below other questions.

Preview

The preview screen lets you see how your survey will look when loaded up on different devices.  You can easily switch between desktop, mobile, and tablet.  In order to do so simply click on the correct view on the top of the screen.

Get Responses

You can open a collector for a survey here by clicking on the type of collector you would like.  There are currently three different options: link, email, and panel.  Link produces a URL that anyone can go to and complete the survey, email lets users send an email out to their contact list and panel sends it to a target audience panel.

If you click link you will be brought to this screen providing more information.

If you click on email you will be brought to the email landing page screen.

On this screen you will be able to quickly see all the emails sent out and who has completed the survey from them.  If you want to send out an email you can either use the bulk email configuration if you would like to send out emails to a lot of people at once or the individual configuration if you would like to tailor a specific email.

If you click on the bulk email screen you will be brought to this screen.

If you would like to send out a bulk email you will need to upload a file that follows Email. First Name, Last Name and a custom message to send out to all the emails.

If you click on Individual Email configuration you will be brought to this screen which is similar but instead of uploading a file you can just enter the information onto the webpage

If you click on Panel you will be brought to the audience screen.

Analyze Data

The “Analyze Data” has three different screens: question breakdown which shows you the responses for individual questions, insights which shows you generalized overviews about our responses, and individual responses which shows you how a specific respondent answered the survey.