Zendesk Integration

Zendesk Integration This article covers: Suppose you are already using Zendesk for customer communication. In that case, Chisel’s Zendesk integration is the best tool to capture customer feedback, feature requests, and product enhancement so that customers’ voices remain heard. With Chisel-Zendesk integration, your support team can quickly push relevant support tickets into Chisel’s Idea Box….

Intercom Integration

Intercom Integration This article covers: Setting up the Integration View and Analyze the Imported Conversations Suppose you are already using Intercom for sales and support communication. In that case, Chisel’s Intercom integration is the best tool to capture customer feedback, feature requests, and product enhancement so that customers’ voices remain heard. With Chisel-Intercom integration, your…

How To Use the Feedback Portal

How To Use the Feedback Portal Table of Contents: PM Portal Customer Portal Click on ‘Feedback Portal’ in the left navigation bar.  You will reach the PM portal, which is the product manager-facing portal. PM Portal A PM portal is where you can see the overviews of the ideas that customers have submitted. To begin…

Feedback Portal Overview

Feedback Portal Overview This article covers: Capture and Collect the Ideas Publish Features From the Feedback Portal Ideas can strike anytime and to anyone. Hence we built the Feedback Portal for your customers to share their ideas. The idea box gives the team members the liberty to share their ideas, and Feedback Portal allows the…