Zendesk Integration

Zendesk Integration Suppose you are already using Zendesk for customer communication. In that case, Chisel’s Zendesk integration is the best tool to capture customer feedback, feature requests, and product enhancement so that customers’ voices remain heard. With Chisel-Zendesk integration, your support team can quickly push relevant support tickets into Chisel’s Idea Box. From there, product…

Intercom Integration

Intercom Integration Suppose you are already using Intercom for sales and support communication. In that case, Chisel’s Intercom integration is the best tool to capture customer feedback, feature requests, and product enhancement so that customers’ voices remain heard. With Chisel-Intercom integration, your support team can quickly push relevant support conversations into Chisel’s Idea Box. From…

How to use Idea Portal

How to use Idea Portal? Table of Contents: PM Portal Customer Portal Click on ‘Idea Portal’ in the left navigation bar.  You will reach the PM portal, which is the product manager-facing portal. PM Portal A PM portal is where you can see the overviews of the ideas that customers have submitted. To begin with,…

Idea Portal Overview

Idea Portal Overview Ideas can strike anytime and to anyone. Hence we built the Idea Portal for your customers to share their ideas. Idea box gives the team members the liberty to share their ideas, and Idea Portal allows the customers to share theirs. Customer feedback is key to innovation in your product.  However, capturing…