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FAQ’s

FAQ’s

1. Why do I need Chisel?

As a Product Manager, you spend 60+ hours a month in busy work to fill the gaps your tools fall short of. Using these inadequate tools leads to wasted time and resources, endless meetings, delayed revenue potential and delayed customer adoption.

We can stop this today with an entirely customizable roadmap UI tailored to fit your exact infrastructure and systems and integrations with the apps you use every day.

Find out more about Chisel and how we can help you. 

2. Does Chisel integrate with other tools?

Yes, Chisel offers integrations with delivery and customer feedback integrations such as:

Jira, Azure DevOps, GitHub, Zendesk, Intercom, Slack, MS Teams And many more!

Reach out to help us determine which integrations to include next!

3. What web browsers are compatible with Chisel?

Chisel is compatible with most major web browsers, including:

  • Chrome
  • Firefox
  • Safari
  • Edge
  • Opera
  • Brave 

We recommend you use Chisel on desktop web browsers for better user experience and performance. 

Account FAQ’s

1. Is my data secure? 

At Chisel, we give you the best user experience while keeping your data secure. We respect your privacy and are committed to responsibly protecting your data. 

Learn more about our security policies here. 

Security concern?

If you think you may have found a security vulnerability, please get in touch with our security team at security@chisellabs.com

2. How can I access Chisel’s free trial?

If you wish to try Chisel’s Premium plan, which includes additional admin makers and makers’ seats, please contact our sales team to discuss what plan best suits your needs. 

3. How do you go to upgrade your plan?

You can upgrade your plan by clicking on your profile icon located at the top right-hand corner of the screen. Once you do, there will be an option to select billing settings. Once there you can upgrade your plan that fits your needs. 

4. Can I delete a Chisel workspace?

You will need to contact support@chisellabs.com to delete your workspace and its data. 

5. What are the user roles in Chisel?

Three primary user roles in Chisel are: Admin maker, Maker and Contributor. 

Read more about the user roles you can assign to any team member.

6. How does the trial work?

For the first 15 days, you can try out the Chisel Premium plan and see if it meets your needs — you won’t even need to provide your credit card information. Once the trial ends, you’ll be charged based on the plan you decide to go with.

Read more about the Chisel trial plan.

7. Can I request a demo? 

Of course, feel free to request a demo. Please fill out this form and our team will contact you shortly. 

8. What are the supported payment options?

We accept all major credit and debit cards. If these options don’t work for you, please feel free to contact us for further assistance at support@chisellabs.com.

Workspace FAQ’s

1. Who is eligible to create workspaces in Chisel?

If you have the role of an Admin maker in Chisel, you can create workspaces and invite team members by assigning them relevant user roles (Admin maker, Maker and Contributor).

2. How many workspaces can we create?

On the free plan, you can create only one workspace. Upgrade to Premium to create more workspaces and enjoy the benefits, such as giving one member varied roles in different workspaces. 

3. How do I find workspaces I’m a part of?

There are two ways to find the workspaces you’re a part of:

  • When you log in with your account credentials, you can select a workspace you want to explore or work on. This is where all your workspaces will be visible.
  • When you’re inside a Chisel workplace, in the top left corner, you can see the various workspaces and expand the workspaces icon to view them further. 

4. What prioritization method options do I have in Chisel? 

Prioritization drivers in Chisel are important criteria that you use to evaluate each feature to create a prioritization score that will be used to compare features to one another. You can rename the columns as you deem fit to reflect your own prioritization framework better. 

5. Where have my features disappeared? 

We recommend checking your filters if you’re trying to add features but cannot view them in the Roadmap, Kanban, and Release views. You have likely added filters to your roadmaps; therefore, you see only the data matching those filters. 

6. What can a contributor do in Chisel?

As a contributor in Chisel, you can view the product roadmaps and provide necessary and valuable insights for the products the team is working on. 

Have a look at the contributor abilities in Chisel 

7. How can I talk to someone at Chisel?

For general queries: hello@chisellabs.com
For sales: sales@chisellabs.com