Zendesk Integration This article covers: Suppose you are already using Zendesk for customer communication. In that case, Chisel’s Zendesk integration is the best tool to capture customer feedback, feature requests, and product enhancement so that customers’ voices remain heard. With Chisel-Zendesk integration, your support team can quickly push relevant support tickets into Chisel’s Idea Box….
Author: Harsh Parmar
Intercom Integration
Intercom Integration This article covers: Suppose you are already using Intercom for sales and support communication. In that case, Chisel’s Intercom integration is the best tool to capture customer feedback, feature requests, and product enhancement so that customers’ voices remain heard. With Chisel-Intercom integration, your support team can quickly push relevant support conversations into Chisel’s…
How To Use the Feedback Portal
How To Use the Feedback Portal Table of Contents: Click on ‘Feedback Portal’ in the left navigation bar under the Discovery pillar. You will reach the PM portal, which is the product manager-facing portal. PM Portal A PM portal is where you can see the overviews of the ideas that customers have submitted. Note: Click…
Feedback Portal Overview
Feedback Portal Overview This article covers: Ideas can strike anyone at any time. Hence, we built the Feedback Portal for your customers to share their ideas. The idea box gives the team members the liberty to share their ideas, and Feedback Portal allows the customers to share theirs. Customer feedback is key to innovation in…
How To Use Idea Box
How To Use Idea Box This article covers: Idea Box is a one-stop place where you can jot down all the ideas, suggestions, new functionality requests, and other ways to enhance the product that come from your users or teammates. Managing and prioritizing the feature ideas when you have them in bulk is challenging. Don’t…
Microsoft Teams Integration
Microsoft Teams Integration This article covers: With the MS Teams Integration tool, you can connect your Chisel workspace to Microsoft Teams to notify your team members of new features that need feedback. Let us look at the guided steps on how to do so. Requirements: To get started, you will need the following: Note: A…
Push Features & Components from Chisel to Azure DevOps
Push Features & Components from Chisel to Azure DevOps This article covers: Once you have set up the integration between Chisel and Azure DevOps, you can push features and components from Chisel to Azure DevOps via the Side Panel. The pushed Features and Components stay in sync between Chisel Workspace and Azure DevOps project. Requirements: …
Push Features & Components from Chisel to Jira
Push Features & Components from Chisel to Jira This article covers: Once you have set up the integration between Chisel and Jira, you can push features and components from Chisel to Jira via the Side Panel and the Integrations Columns in Treeview. The pushed Features and Components stay in sync between Chisel Workspace and Jira…
How To Use Milestones in Timelines?
How To Use Milestones in Timelines? This article covers: What Are Milestones? A milestone is a point in a product’s life cycle that helps observe, monitor, and measure the performance or progress toward the ultimate goal. In general, milestones are considered the intermediate stages that teams must fulfill before moving ahead. They act as signal…