Zendesk Integration

Zendesk Integration This article covers: Setting up the Integration View and Analyze the Imported Tickets Suppose you are already using Zendesk for customer communication. In that case, Chisel’s Zendesk integration is the best tool to capture customer feedback, feature requests, and product enhancement so that customers’ voices remain heard. With Chisel-Zendesk integration, your support team…

Intercom Integration

Intercom Integration This article covers: Setting up the Integration View and Analyze the Imported Conversations Suppose you are already using Intercom for sales and support communication. In that case, Chisel’s Intercom integration is the best tool to capture customer feedback, feature requests, and product enhancement so that customers’ voices remain heard. With Chisel-Intercom integration, your…

How To Use the Feedback Portal

How To Use the Feedback Portal Table of Contents: PM Portal Customer Portal Click on ‘Feedback Portal’ in the left navigation bar.  You will reach the PM portal, which is the product manager-facing portal. PM Portal A PM portal is where you can see the overviews of the ideas that customers have submitted. To begin…

Feedback Portal Overview

Feedback Portal Overview This article covers: Capture and Collect the Ideas Publish Features From the Feedback Portal Ideas can strike anytime and to anyone. Hence we built the Feedback Portal for your customers to share their ideas. The idea box gives the team members the liberty to share their ideas, and Feedback Portal allows the…

How to use Idea Box

How To Use Idea Box This article covers: How to Access Idea Box? Pinned Ideas Idea Side Panel Idea Box is a one-stop place where you can jot down all the ideas, suggestions, new functionality requests, and other ways to enhance the product that come from your users or teammates.  Managing and prioritizing the feature…

MS Teams Integration

MS Teams Integration This article covers: How to Access Microsoft Teams Integration? Using Microsoft Teams Integration With the MS Teams Integration tool, you can connect your Chisel workspace to Microsoft Teams to notify your team members of new features that need feedback. Let us look at the guided steps on how to do so. How…

Push Features & Components from Chisel to Azure DevOps

Push Features & Components from Chisel to Azure DevOps Once you have set up the integration between Chisel and Azure DevOps, you can push features and components from Chisel to Azure DevOps via the Side Panel. The pushed Features and Components stay in sync between Chisel Workspace and Azure DevOps project. Note – If you…

Push Features & Components from Chisel to Jira

Push Features & Components from Chisel to Jira Once you have set up the integration between Chisel and Jira, you can push features and components from Chisel to Jira via the Side Panel. The pushed Features and Components stay in sync between Chisel Workspace and Jira project. Note – If you haven’t configured Jira Integration…

How To Use Milestones in Timelines?

How To Use Milestones in Timelines? This article covers: What are Milestones? Why Are Milestones Important? Why Must You Include Milestones in Timelines? Creating Milestone in Chisel  What Are Milestones? A milestone is a point in a product’s life cycle that helps observe, monitor, and measure the performance or progress toward the ultimate goal.  In…

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Categorized as Roadmaps